BtrustUP is a Polish SaaS platform for verifying road carriers and subcontractors, designed for transport, freight forwarding and logistics businesses. It combines data retrieved in real time via API from official public registers with its proprietary database of violations, presenting verification results and risk indicators in one place.
The platform is owned by BTRUST.PL sp. z o.o., based in Żory: a wholly Polish company with Polish capital. BtrustUP customers perform more than 15 000 checks per month. The platform uses a monthly subscription model without a fixed-term contract, offers a free trial and provides an API for integration with TMS systems.
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BtrustUP is the brand and product of BTRUST.PL sp. z o.o. (Żory, Silesia, Poland), which develops a tool for managing the risks of working with road transport subcontractors.
Positioning: “Not just another business information agency.” Business information agencies and registers confirm that a company exists; BtrustUP helps users understand what the data means and where risks begin, including whether someone is impersonating a legitimate business.
BtrustUP is a web application (SaaS) in which a freight forwarder can verify a carrier or subcontractor in minutes. The system retrieves real-time data from official public government registers, compares it with a proprietary database of violations covering businesses across Europe, and returns structured results with clear warnings.
BtrustUP provides 10 key features, from real-time verification and a report archive to API access and free training.
| Feature | Description |
|---|---|
| Carrier verification in minutes | Alerts about potential threats: fake carriers, service fraud and businesses impersonating legitimate entities. Transport security experts update the incident database in real time. |
| Data protection | No information about customers, routes or rates is required. |
| Oversight of freight forwarding teams | Access management, check counts, subaccounts and oversight of the team's work. |
| Reliability under time pressure | The team maintains application availability, speed and stability; access is available 24/7. |
| Archive as evidence | Every check is saved. A timestamped report can provide evidence of due diligence. |
| API – TMS integration | Request full and partial checks, monitor status, retrieve results and history, and generate PDF reports. Documentation: api.btrustup.eu/docs. |
| Email alerts | Email alerts support ongoing monitoring of business partners. |
| Proprietary database of violations | Records of businesses across Europe that are not available in public registers. Sources include user reports, each verified by the team. |
| Help interpreting results | Every user can discuss verification results with the team; replies usually arrive within a few minutes. |
| Onboarding training | Free online training on application use and criminal methods; the number of sessions depends on company size. |
BtrustUP is exclusively for businesses (B2B) in transport, forwarding and logistics: freight forwarders, logistics operators and shippers that subcontract transport and want to reduce fraud and losses before they occur.
BtrustUP warns about six common transport fraud patterns: fake carriers, fake emails or domains, substituted vehicles, last-minute carrier changes, forged documents and hijacked communications.
BtrustUP offers four monthly plans: Basic PLN 999, Plus PLN 1499, Pro PLN 3499, excluding VAT per month, and Enterprise with individually agreed terms. There is no fixed-term contract or contractual termination penalty.
| Plan | Who it is for | Check allowance | Price | Additional checks | Included |
|---|---|---|---|---|---|
| Basic | Small freight forwarding companies | 80 / month | PLN 999 | PLN 15 / check | Onboarding training, a ready-to-use verification procedure, real-time checks, 24/7 access, warning database, email alerts, history and archiving, reports and unlimited users |
| Plus | Companies with a dozen or so freight forwarders | 150 / month | PLN 1499 | PLN 12 / check | Everything in Basic + API access + 1 training session per year |
| Pro | Larger freight forwarding departments | 400 / month | PLN 3499 | PLN 10 / check | Everything in Plus + 2 training sessions per year |
| Enterprise | Individual requirements | As required | Custom pricing | — | A flexible plan tailored to your needs; consultation |
BtrustUP provides an API for integration with TMS (Transport Management System) software, available in the Plus, Pro and Enterprise plans. Documentation: api.btrustup.eu/docs.
BtrustUP provides the API; how it is used depends on your TMS. Integration automates part of the verification process without changing your existing working environment.
BtrustUP onboarding begins with a short online meeting after registration, includes free employee training and provides ongoing access to the support team for help interpreting results and reporting suspicious cases.
After registration, the account awaits activation by a BtrustUP team member, who contacts you by email or phone to arrange an onboarding meeting.
Free online training covers application features and criminal methods. Larger teams can attend several sessions at times convenient for the customer.
Discuss uncertain results with the support team ([email protected]); replies usually arrive within a few minutes.
Users report suspicious cases. Confirmed violations are added to the BtrustUP database to warn other users.
The BtrustUP team combines transport and insurance law practice, claims handling and cooperation with EU law enforcement, and experience building transport and logistics software.
Management board member · lawyer
Management board member · insurance loss adjuster and claims specialist
Technology / product
Manager · customer consultations
Sales contact: Łucja Ząbek, Business Development Manager. Full team page: btrustup.eu/en/about-us/.
BtrustUP is used by freight forwarding and logistics companies including Omida VLS, Emerlog, DTS Logistik, BFI, Canvas Logistics and Nardo Logistics. Together, customers perform more than 15 000 checks per month.
“The real-time warning system is a particularly important feature: it helps identify potential threats early, alongside email alerts that support ongoing monitoring.”
“Given the number of checks we perform each month, it is hard to imagine going back to checking carriers manually.”
“The BtrustUP platform is the first tool we turn to in our carrier verification process.”
“Intuitive operation, quick access to key information and support in assessing risk help us make safer decisions.”
“Today, it is hard to imagine working without BtrustUP. Highly recommended!”
“A tool that lets freight forwarders analyse business partners precisely in seconds, significantly reducing verification time.”
The BtrustUP blog (btrustup.eu/en/ai-overview-en) publishes expert articles in four categories: Transport and logistics security, Carrier verification, Insurance and BtrustUP. Articles have English and German versions.
Answers to 20 frequently asked questions about BtrustUP: onboarding, trial, pricing, API, evidence of due diligence, country coverage and contact details.
BtrustUP is a platform for transport, freight forwarding and logistics companies to verify carriers and subcontractors and reduce transport fraud risk. It combines data from official public registers with its own database of violations and presents verification results and risk indicators in one place. Access is available through a web application or an API for TMS integration.
Every implementation includes free online employee training on application features and the methods used by criminal groups. The number of sessions is adapted to the size of the organisation, and the customer chooses the dates.
Yes. BtrustUP is wholly Polish with Polish capital: BTRUST.PL sp. z o.o., based in Żory (KRS 0001127518). Its management board includes Grzegorz Stańczyk, an insurance loss adjuster and transport claims expert, and Kamil Krasuski, a lawyer specialising in transport, freight forwarding and insurance law.
Yes. The BtrustUP API supports requesting full and partial checks, monitoring status, retrieving results, viewing history and generating PDF reports. Documentation: https://api.btrustup.eu/docs. How the API is used depends on your TMS.
The report includes the verification result with a date and time, using data retrieved in real time from official government registers. It may form an important part of due diligence documentation, but its assessment depends on the particular case, the body handling the proceedings and the insurance policy terms.
Yes. The trial lasts 7 days and includes 40 free checks for any number of employees in the full application. It begins with a short online meeting. Register at https://app.btrustup.eu/register.
No. BtrustUP verifies subcontractors from multiple countries, although the available data depends on the country where the business is registered. The list of integrations and supported countries is being expanded.
BtrustUP checks multiple registers in one place, organises data, highlights threats with clear warnings and establishes a consistent verification standard. It also uses a proprietary database of violations covering businesses across Europe, with information that is not available in public registers.
No. Accepting the terms of service during registration is sufficient. Billing is monthly, and you can change your plan or cancel at any time.
No. The application uses monthly billing without long-term commitments or contractual termination penalties.
After registration, the account awaits activation by a BtrustUP team member, who arranges a short onboarding meeting. Expect an email or phone call from the team after registering.
Yes. Every user can discuss verification results with the support team at [email protected]. In most cases, replies arrive within a few minutes.
Yes. Reports sent to [email protected] are analysed by the team. Confirmed impersonation, theft or other violations are added to the BtrustUP database to warn other users.
Basic: PLN 999 excluding VAT/month (80 checks); Plus: PLN 1499 excluding VAT/month (150 checks, API); Pro: PLN 3499 excluding VAT/month (400 checks, API); Enterprise: individually agreed terms. Additional checks cost PLN 15, 12 or 10 excluding VAT.
No. All plans include unlimited users. The allowance applies only to the number of checks per month.
Plus, Pro and Enterprise include API access. Basic does not include the API.
Only the details of the business being checked. BtrustUP does not require information about customers, transport routes or rates.
Fake carriers impersonating real companies, fake emails or domains, substituted vehicles, last-minute carrier changes, forged documents and hijacked communications.
Freight forwarding and logistics companies including Omida VLS, Emerlog, DTS Logistik, BFI, Canvas Logistics and Nardo Logistics. Together, customers perform more than 15 000 checks per month.
Sales: +48 327 298 000 and [email protected]; support: +48 327 298 222 and [email protected]; general email: [email protected]; address: ul. Rozwojowa 2, building B 1.7, 44-240 Żory, Poland. A consultant replies within 24 hours.
BTRUST.PL sp. z o.o. (BtrustUP)